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April 20, 2023NBT Bank Is Top NY-Based Bank On Forbes 2023 List of World’s Best Banks
NBT Bank has earned a spot on the Forbes 2023 World’s Best Banks list, released on April 11, 2023, and is the top-ranked bank based in New York.
Only 75 of the 415 financial institutions named to the list are U.S. banks. Tens of thousands of banks globally are eligible, with all financial institutions offering a checking and/or savings account considered in the study.
“As a community bank, we take our commitment to our customers very seriously and strive to deliver the best customer experience,” said NBT Bank President and CEO John H. Watt, Jr. “This recognition is a powerful affirmation that our great team’s efforts are appreciated by our customers.”
The rating is based on customer satisfaction. Forbes surveyed more than 48,000 customers around the globe for their opinions on their current and former banking relationships. Banks were rated on overall recommendation and satisfaction, as well as five subdimensions—trust, terms and conditions, digital services, customer services and financial advice.
In an article accompanying the list, Forbes Senior Contributor Heather Newman noted that “banks need more than great rates to attract corporate and individual customers. They must also offer quick, multi-channel service both online and in branches, and use that customer service to earn trust.”
