News
December 12, 2018Steve Jeffes Joins MPI as Principal Consultant
The Mahoney Performance Institute (MPI) announces the addition of Steve Jeffes as a principal consultant to the firm to advise business leaders on best practices for strategy, leadership and culture for companies and organizations throughout the Capital Region and beyond.
The Mahoney Performance Institute was established in 2013 by founder and CEO Shaun Mahoney with the aim to develop high performance people, organizations and economies. MPI provides tools and creates development programs, leadership forums and resources to help companies and organizations build strategies, leadership and organizational cultures which drive performance.
The Mahoney Performance Institute provides leadership education and executive coaching to a significant number of top companies and organizations in the Capital Region including: Albany Molecular Research (AMRI), BBL Hospitality, CDPHP, IntegraOptics, The Capital Region Chamber, CDPHP, General Electric (GE) and SI Group.
In addition to MPI CEO Shaun Mahoney, other peer to peer advisors and consultants at MPI include Bruce Parsons, Jim Scott of Scott Consulting, Joseph Yetto of TAG and MPI Marketing Director Steve Banis.
Steve Jeffes is an award-winning thought leader across numerous disciplines. He has developed world-class corporate training, innovation, CRM, marketing, sales, product management, operational efficiency/excellence, social media, customer loyalty, retention and customer experience programs.
Jeffes developed these programs for numerous Fortune 500 companies.
including: American Express, Pfizer, Intuit Software, Web MD, AstraZeneca, Lufthansa, American Airlines, Wells Fargo, Microsoft, AT&T, Verizon, Vanguard Financial, Citigroup, Boehringer Ingelheim, HP, Compaq, Southwest Airlines, Ritz-Carlton, Marriott, Amazon, Chico’s, Macy’s, Starwood, JC Penney, Neopost, Carrier Air Conditioning and many more.
Very often, Jeffes is called upon to speak at conferences across the U.S. and/or write articles on the topics of customer strategy, marketing, organizational excellence, innovation and CRM. He has also authored a blog on these topics that is now followed by 158,000+ worldwide and was named one of the top 100 CRM blogs on the planet by Feedspot.com.
“We’re very pleased to add Steve Jeffes to our consulting team.Steve has a long track record of success as an executive and advisor with businesses large and small. He’s worked with players like Microsoft, Marriott, Toyota and Verizon as well as fast-growing startups and closely-held family enterprises. It’s that breadth of knowledge and experience that puts him in position to help MPI clients achieve breakthrough performance,” said Mahoney Performance Institute CEO Shaun Mahoney.
Prior to joining MPI, Jeffes worked as a consultant on a number of projects as a subcontractor for several US Tier 1 consulting firms providing consulting services for many Fortune 500 companies as well as for smaller and mid-tier companies as a private consultant. Companies that Jeffes has consulted with in the past include Amazon, American Express, AT&T, Best Buy, Compaq, Dell, General Motors, HP, Intuit, JC Penney, Kroger, Lufthansa, Macy’s, Microsoft, Marriott, Pfizer, Ritz-Carlton, Southwest Airlines, Toyota, US DOD, Verizon and many more.
His core focus for these consulting projects was advising company leaders on strategy, tactics and technology to take their company to the next level of performance, which lends very well to the mission and focus of MPI.
“The first thing that attracted me was that MPI’s mission was perfectly intersected with my core competency of enhancing company performance,”
said Jeffes. “In addition, I met and really bonded with the existing MPI team members including discovering we had a set of common core values that includes a passion for client delivery excellence.”
According to Jeffes, the most exciting aspect of joining MPI is that by having accumulated a vast array of experience over his career, he can now give back and share this experience by helping company leaders achieve the next level of team and company performance.
“In order for companies to achieve higher levels of performance, they must first be open to new methods, tools, practices, technology, etc. In order to embrace these new capabilities, companies must have an approach to change and innovation which I bring with my extensive change management and corporate innovation experience,” said Jeffes. “I help companies find ways to adopt change in order to drive higher levels of performance.”
Jeffes believes that MPI’s services and offerings are highly valuable and unique and would apply to clients anywhere and in any business sector. In addition, he wants to focus on helping MPI gain greater traction with clients in markets I have previously served like Philadelphia, New York City, Silicon Valley, etc.
When asked about the best piece of advice to give CEO’s based on his experiences, Jeffes said they should create a passionate listening culture whereby brutally honest customer and employee feedback is rewarded and treated as gifts to the business. He believes that leveraging these “gifts” or insights will enable a company to holistically improve its overall capabilities such as product/service development, marketing, sales, customer service, and operations.
Jeffes holds a Master of Science in organizational excellence from the University of Pennsylvania & dual bachelors in business administration degrees in computer science and finance from Temple University He has also graduated from numerous and exclusive leadership development programs at Accenture, General Electric, PwC and Lockheed-Martin.
Steve has also taught and consulted for several area organizations including Excelsior College, Massachusetts College of Liberal Arts, Rampant Imaginations, Fuccillo Hyundai and Wave Systems.
Steve resides in Malta, NY along with his wife Annette, who is dual campus president(s) of both Mildred Elley in Albany, NY and Pittsfield, MA.
