News
April 7, 2020Spectrum Continues to Add Jobs at its Spectrum Mobile Call Center in Rotterdam
Spectrum announced today it continues to hire for 200 new jobs at its Spectrum Mobile™ call center in Rotterdam. The new positions are in addition to 200 jobs added last year, as Spectrum Mobile grew rapidly to 1.1 million lines during the fourth quarter of 2019. The call center is expected to employ 500 local residents by the end of 2021.
Spectrum Mobile call center representatives provide comprehensive service, ranging from billing and account management to technical support and data transfer to a new device. Customer service representative roles offer competitive starting wages of $16.50 per hour as part of Charter’s commitment to a $20 minimum wage in 2022; comprehensive health benefits; a market-leading, company-matched 401(k) savings plan; career development potential; and complimentary and discounted Spectrum services.
“Spectrum Mobile customer service roles offer talented, hard-working local employees rich career-growth opportunities,” said Joe Ploof, Senior Director of Mobile Customer Service. “Having surpassed 1 million lines, and following the promotion of 8% of our current team members for providing great customer service, we’re hiring now for 200 additional roles at our call center in Rotterdam.”
Spectrum currently has openings for first- and second-shift career opportunities. Interested candidates can apply online anytime at https://jobs.spectrum.com/job/schenectady/spectrum-mobile-customer-servicerepresentative/4673/15420677 or https://jobs.spectrum.com/. To comply with social distancing, candidates undergo an initial screening and interviews via phone or live video, and the employee onboarding process is completed virtually.
“We’re fortunate that Spectrum Mobile has chosen to expand and bring hundreds of new jobs to Rotterdam,” said Supervisor Steve Tommasone. “They recognize there is an experienced workforce in the Capital District and that Rotterdam is a great place to locate to attract employees.”
