September 10, 2020

Preferred Mutual Welcomes Michelle Raue, Senior Vice President, Claims

Michelle Raue has joined Preferred Mutual Insurance Company (“Preferred Mutual”) as Senior Vice President, Claims. Raue will be responsible for building the vision and executing the strategy to deliver an innovative and differentiated claims experience for the organization, its agents and its policyholders.

Raue brings to Preferred Mutual over 30 years of significant claims, operational and leadership knowledge. Most recently, Raue was Vice President of Claims with Lyft, Inc., where she built their in-house claim organization, focusing on claims and care management, policyholder and corporate services, as well as progressive customer experience initiatives. Prior to her experience at Lyft, Inc., she held various executive leadership positions in claims, enhancing processes and delivering new solutions to drive the customer experience. Raue earned a bachelor’s degree in business management from the University of South Alabama, and holds an Associates in Claims designation (AIC).

“Being there for our policyholders at their critical time of need has always been a cornerstone of this company,” said Chris Taft, President and CEO of Preferred Mutual. “Michelle has an extensive claims background, a contemporary vision of the future, and a proven track record for driving continuous performance improvements, that will enable the team to continue exceeding the expectations of our agents and policyholders. I am excited to have Michelle join our team.”