News
April 21, 2021Orthony Partnering with Ptsource, LLC to Expand to 24/7 Appointment Scheduling and Front-Office Services
Starting April 19, 2021, OrthoNY, in partnership with ptSource, LLC and STEADfast IT, will expand their front-office operations to 24 hours a day, 365 days a year. Front-office operations include appointment management, after-hours coverage, switchboard services and more. The first practice in the region to offer this combined suite of services with expanded hours, OrthoNY now delivers on-demand access for patients to contact, schedule, confirm or change appointments at their convenience. Front-office operations were previously only available from 8 a.m. to 4:45 p.m. Monday to Friday.
“We are excited to partner with ptSource, LLC to offer our patients the access to schedule appointments at their convenience,” said Michele Brinkman, Interim Chief Executive Officer for OrthoNY. “We understand that life doesn’t wait for offices to open 9 to 5. Offering these expanded hours will meet patient demand and continue our commitment to provide the extra services that make our orthopaedic care unique.”
ptSource is a Saratoga Springs-based company specializing in providing ’round-the-clock, front-end services for medical offices and healthcare providers. The technology used to support their services is provided by STEADfast IT, a managed service provider also based in Saratoga Springs. Both companies were founded and are managed by local entrepreneur, Craig Skevington, PhD.
“Our vision at ptSource is to raise patient convenience and access to a new level while adding value to the practices we partner with,” said Skevington. “Through this partnership, our team is delivering on that commitment.”
To contact the team to make, change or confirm an appointment, patients can call (518) 489-BONE (2663
