News
March 2, 2021M&T Bank Receives Regional and National Recognition for Exceptional Customer Service to Businesses
M&T Bank (NYSE:MTB) has again been recognized as one of the country’s top banks for businesses for delivering exceptional customer service by Greenwich Associates, the nation’s top source for data and analytics about the financial services industry.
M&T earned 22 regional and national Greenwich Excellence awards and three Greenwich Best Brand awards across a wide range of categories for middle market and small business banking, according to the latest Greenwich survey results for calendar year 2020. In the small business category, M&T tied for the most with 13 Excellence Awards.
“M&T continues to deliver on its purpose to support small businesses – through both challenging and successful times – by providing solutions tailored to their individual needs,” said Eric Feldstein, M&T senior vice president and head of Business Banking. “We are honored and humbled by this recognition and remain committed to helping small business succeed.”
“Customers count on M&T to be there for them, and this is especially true during difficult times,” said Gino Martocci, M&T executive vice president and head of Commercial Banking. “This recognition is especially gratifying, as it validates our focus on staying close to our customers and quickly meeting their needs.”
Greenwich Associates interviewed more than 23,000 executives in markets across the U.S. to benchmark the quality of banking products and services in the marketplace. Of more than 600 banks evaluated, M&T Bank is among only 32 that received excellence awards in small business banking and 30 that received excellence awards in the middle market category.
Nationally, M&T Bank received Greenwich Excellence awards in:
• Likelihood to Recommend – Middle Market
• Likelihood to Recommend – Small Business
• Overall Satisfaction with RM – Middle Market
• Overall Satisfaction with RM – Small Business
• Overall Satisfaction – Middle Market
• Overall Satisfaction – Small Business
• Cash Management Customer Service – Middle Market
• Cash Management Customer Service – Small Business
• Cash Management Overall Satisfaction – Middle Market
• Cash Management Overall Satisfaction – Small Business
• Cash Management Ease of Product Implementation – Middle Market
• Cash Management Ease of Product Implementation – Small Business
• Overall Satisfaction with CM Specialist – Small Business
• Cash Management Product Capabilities – Small Business
• RM Proactively Provides Advice – Small Business
Regionally, in the Northeast, M&T Bank received Greenwich Excellence awards in:
• Overall Satisfaction – Middle Market
• Overall Satisfaction – Small Business
• Likelihood to Recommend – Middle Market
• Likelihood to Recommend – Small Business
• Cash Management Overall Satisfaction – Middle Market
• Cash Management Overall Satisfaction – Small Business
• RM Proactively Provides Advice – Small Business
Nationally, M&T received Greenwich Best Brand Awards in:
• Trust – Middle Market
• Trust – Small Business
• Ease of Doing Business – Middle Market
Since 2011, M&T Bank has earned a total of 137 Greenwich Excellence awards. M&T has ranked among the Top 10 banks evaluated in the small business excellence award categories since 2009.
“The recent recognition from Greenwich is a testament of our commitment to our clients. We aim to exceed our clients’ expectations and fulfill their needs while providing delightful experiences,” said Aarthi Murali, M&T’s chief customer experience officer. “We know our customers’ needs are dynamic. We want to be there for them during their journey and the moments that matter.”
M&T Bank provides a full range of banking, investment, insurance and mortgage products and services designed for businesses and their owners. The company ranks as one of the top 25 U.S.-based commercial banks, and in 2020 was named the 5th largest U.S. Small Business Administration (SBA) lender in the nation and number one lender in most of its larger communities, including Washington, D.C., Baltimore, Delaware, Philadelphia, Buffalo, N.Y., and Syracuse, N.Y.
