May 17, 2023

Develop and Implement an Enhanced Customer Service Model

Trinity Alliance is seeking a consultant to develop and implement an enhanced customer service model for guest-facing staff members. This effort will build on the agency’s 2022 experience in building a recognizable brand, which has resulted in redefined print materials, targeted social media strategies, and robust visual identifiers.

Trinity Alliance is a 113-year-old settlement house located in Albany, NY. We aim to provide services to the community that will support and promote healthy families, adults, and children. Our agency is dedicated to improving the neighborhood as a setting for family life, contributing to health and well-being, and promoting education and employment as a means of self-development.

Request for Proposals – Trinity Alliance of the Capital Region (