News
February 3, 2021CDPHP Ranks No. 1 Nationally for Federal Employee Health Benefits
CDPHP is proud to announce that it is ranked No. 1 in the nation for federal employee health benefits (FEHB) for the second year in a row. The rankings were released as part of the 2020 FEHB Plan Performance Assessment, which rates 79 health plans across the country in the areas of quality and customer satisfaction.
“This recognition solidifies CDPHP as more than a health insurance company; we are a health plan committed to helping our members lead their healthiest lives,” said John D. Bennett, MD, president and CEO of CDPHP. “Being named the leading health plan for federal employees is an honor and a privilege that we do not take lightly, and we remain steadfastly committed to the satisfaction of all of our members.”
Measuring Quality The assessment provides consumers with valuable information when shopping for coverage and comparing health plans, measuring how plans perform in the following areas:
Preventive care
Disease management
Medication use
Behavioral health
Utilization management
Measuring Customer Satisfaction In addition to quality scores, federal health plans are also assessed in the area of customer satisfaction, including key performance areas, such as:
Access
Claims
Member experience/engagement
