News
July 8, 2020North American Van Lines Names Pursuit of Excellence Winners
North American Van Lines, in conjunction with the NAMA (North American Movers Association) Quality Committee, proudly announces that Arnoff Moving & Storage of Malta, NY has been named a 2019-2020 Bronze Pursuit of Excellence award winner.
The Pursuit of Excellence program was designed to challenge the agents of northAmerican Van Lines to improve performance related to eight moving industry metrics: summer capacity growth, hauling growth, book/haul ratio, safety/CSA (compliance, safety, accountability), customer service ratings, claims frequency, claim severity, and sales growth. An agent achieves a gold, silver or bronze award based on the number of objectives met during the year.
“North American is a proud and historic brand in the moving and services industry,” says Kevin Murphy, Vice President and General Manager of North American Van Lines. “As a Pursuit of Excellence winner, Arnoff Moving & Storage personifies our van line’s strong commitment to provide a consistently exceptional level of service. Our organization is exceedingly proud to have Arnoff Moving & Storage of Malta as part of the northAmerican Van Lines family.”
“For 96 years, Arnoff Moving & Storage has focused on exceeding customer expectations,” says David Feldman, Vice President of Sales. “We are honored to be recognized with this award as an agent of North American Van Lines and look forward to many more years of providing professional and exceptional service to our customers and community.”
