News

July 25, 2019

Outstanding Service Earns Award of Excellence – Berkshire Communicators, Inc wins coveted ATSI Award of Excellence

Berkshire Communicators, Inc. of Pittsfield, MA has been honored with the exclusive ATSI 2019 Award of Excellence for the 15^th straight year. This award is presented annually by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of telecommunications and call center services including answering services and message delivery across North America and the UK. Berkshire Communicators, Inc. was presented with the award at ATSI’s Annual Convention held at the Omni Dallas Hotel in Dallas Texas.

Independent judges are contracted by ATSI to evaluate message services over a 6 month period. The scoring criteria includes:

-Response Time

-Courteousness of Rep

-Accuracy

-Knowledge of Account

-Overall impression of call

“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.

The award started 23 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call  handling experience.

Now a fifteen-time winner Berkshire Communicators, Inc earned the Platinum Award. ATSI extends its congratulations to the staff of Berkshire Communicators, Inc. On their proven quality service to their customers.

Berkshire Communicators, Inc. is owned and operated by the Gore family of Lee and employs 20 full and part time personnel. The company operates 24/7/365 processing over 600,000 calls per year  and process 6,200 alarm signals per day in their Central Alarm Monitoring Station.