Events Calendar

BusinessU: Listening to Understand vs. Listening to Reply

March 26, 2019
8:30am - 12:00pm



On average 80 percent of the workday is spent communicating with others. Surveys show that up to 80 percent of everything communicated by humans is being misunderstood to some extent. Are you truly hearing what is being said by your clients, employees or coworkers? Join us as we discuss and practice the tools needed to close the communication loop and ensure that your message has been received and understood.

“This is a hurried age we’re living in. If you have something to say, say it quickly, get to the point and stop, and give the other person a chance to talk.”– Dale Carnegie

In this interactive workshop we will:

  • Discuss the roles and responsibilities we have when needing to communicate a clear message
  • Learn Dale Carnegie’s Magic Formula for Influencing Actions 
  • Understand how active listening improves our effectiveness as communicators

Instruction by: Melissa Cook and Khamali Brown, Dale Carnegie Training of NENY

Early Registration Tuition: $150 before March 16

Standard Tuition: $200


Capital Region Chamber
5 Computer Drive South Colonie , NY

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