Events Calendar

BusinessU: Resolving Conflict in the Workplace

May 4, 2017
8:00am - 11:30am

This course is designed to build confidence in approaching others to conduct effective resolution dialogue when small-scale conflict exists or to master more difficult conversations, where the stakes are higher. The importance of defining conflict’s source, checking our own intent and understanding the same for others is explored to ensure that the conversation is productive, rather than adversarial. At the end of this course, participants will be able to:

  • Define conflict and its psychological sources
  • Explain the retaliatory cycle and role of the “fundamental attribution error” in our personal response to conflict
  • Practice using an “I statement” to resolve small-scale conflict
  • Describe the required communication skills to ensure an effective outcome
  • Complete a planner that will guide you through a more difficult conversation

Instruction by ProKnowledge

Registration Tuition: $175


Capital Region Chamber
5 Computer Drive South Colonie , NY

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