Events Calendar

BusinessU: Engaging & Retaining Customers

April 26, 2018
8:00am - 11:30am



This course is designed to introduce participant to ten customer service standards that are essential to meeting customer needs while ensuring positive “moments of truth” that cement customer loyalty. Scenarios are included to provide the opportunity to practice the standards.

At the end of this course, participants will be able to:

  • Define “moments of truth” and their impact on customer loyalty
  • List the ten Customer Service Standards and practice using them in various scenarios
  • Explain effective phone etiquette when handling customer calls
  • Describe the three components of branding

Instruction by: ProKnowledge, LLC

Early Registration Tuition: $150 before April 17
Standard Tuition: $200



Capital Region Chamber
5 Computer Drive South Colonie , NY

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